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Not really a rant; tangential to the confirmation issue.
I went to my cardiologist for a check up the other day, on arrival the receptionist wanted to confirm my mobile number - which we did.
"Did you get the reminder SMS we sent?"
"Yes I did, thanks."
"But you didn't reply."
"Oh, I didn't know you were expecting a reply"
"You were supposed to reply with a 'Y' or call us to reschedule"
"Oh sorry. The date & time were what I had in my diary so I deleted the SMS."
"But I also called you several times and you didn't answer the calls?"
"Ah-ah, so you were person calling with no identification, I don't answer those calls."
"Nor do I."
Echoed by her two colleagues.
BR
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