I don’t know whether anyone here can offer any insight into the problem I’m having here, but I’m at my wits end.
My basic Kindle (2019, 10th gen) is stuck on 5.12.4 and is refusing to update. I just keep getting an “Update was unsuccessful. UPDATE ERROR 4” page, before it restarts back on 5.12.4. I’ve unregistered it; didn’t work. I’ve factory reset it; didn’t work.
So I went to Amazon’s customer service, who were useless. They insisted on guiding me through the manual update process a further six times (I’d already tried it four times by this point) before pushing it on to the technical support team. I got an email from them this morning with instructions on how to manually update...
However, they also included instructions on how to send diagnostic files. All I had to do was reply to that email and attach them.
The email bounced back. That account isn’t set up for incoming mail...
So I’m at my wit’s end with this fucking thing. In a moment of desperation, I tried jailbreaking it yesterday, but I’ve not got a great head for things of that nature, and besides, I don’t think there’s anything I need to be able to do that the regular Kindle software doesn’t already offer.
Does anyone have any cast iron ways of nuking the firmware that’s currently holding my Kindle hostage?