MobileRead Forums - View Single Post - Touch Device can't be set up after factory reset

davidfor · 04-08-2021, 04:10 AM

The WiFi issue is due to the age of the firmware. It is using older security protocols that Kobo no longer supports. This support was withdraw about two years ago. To do the setup, you need to connect to the PC and either use the Kobo desktop application or manually install a newer firmware version. I recommend at least 3.19.x if you do the latter.

But, of course, that means the device has to connect to the PC.

Kobo devices don't automatically connect to a PC when plugged in. You need to tell it to. For a Touch after a factory reset, after turning it on, there should be a prompt to use either WiFi or the PC to do the setup. (There might be a couple earlier prompts to chose a language or set the time. I can't remember the exact order of the prompts.) Once you select the PC setup, it should go into a mode where it will connect to the PC when it is plugged in.

Is Windows showing anything at all? I assume it is not being mounted, but, does it appear in the USB devices at all? Some problems can be fixed using USBDeview to remove any instances of Kobo devices that it shows. You might need a reboot after that.

Does the device do anything when you plug it in? The screen should change if it recognises the PC and the power LED should come on.

I don't feel like I've been much help. I've had very good luck with my devices and any failures like this are obvious.

04-08-2021, 04:10 AM	#2
davidfor Grand Sorcerer Posts: 24,905 Karma: 47303824 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	The WiFi issue is due to the age of the firmware. It is using older security protocols that Kobo no longer supports. This support was withdraw about two years ago. To do the setup, you need to connect to the PC and either use the Kobo desktop application or manually install a newer firmware version. I recommend at least 3.19.x if you do the latter. But, of course, that means the device has to connect to the PC. Kobo devices don't automatically connect to a PC when plugged in. You need to tell it to. For a Touch after a factory reset, after turning it on, there should be a prompt to use either WiFi or the PC to do the setup. (There might be a couple earlier prompts to chose a language or set the time. I can't remember the exact order of the prompts.) Once you select the PC setup, it should go into a mode where it will connect to the PC when it is plugged in. Is Windows showing anything at all? I assume it is not being mounted, but, does it appear in the USB devices at all? Some problems can be fixed using USBDeview to remove any instances of Kobo devices that it shows. You might need a reboot after that. Does the device do anything when you plug it in? The screen should change if it recognises the PC and the power LED should come on. I don't feel like I've been much help. I've had very good luck with my devices and any failures like this are obvious.