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Old 04-08-2021, 01:50 AM   #1
forelock
Junior Member
forelock began at the beginning.
 
Posts: 4
Karma: 10
Join Date: Apr 2021
Location: Sofia, Bulgaria
Device: Kobo Touch
Post Device can't be set up after factory reset

Hello there.

I need some help with setting up my Kobo Touch which I own from around 2012-2013.
So far it has worked flawlessly however yesterday the screen froze and the device was unresponsive. I did the factory reset.

Now I am trying to set it up but neither of the two options - wireless or computer setup is working.
- Wireless setup - gives me Network error - both with my router wifi network and with smartphone hotspot network
- Computer setup - when I connect the device to my PC(Windows 10) it isn't recognized as a connected device. Also when I initiate setup from Kobo Desktop it stuck on the step with connecting the device.
I tried it on my two PCs and with two different USB cables - the behaviour is the same

I don't remember to have performed software upgrade of my Kobo in the last year, but I certainly have done that in the last 3 years.

What else can I do to make it work?
I have technical experience so I could be able to perform some "hacky" tricks if needed.

It will be unfortunate if I will have to discard my Kobo Touch only because of software compatibility issues or something like that. Because otherwise it is not broken.

Thank you in advance.
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