Quote:
Originally Posted by 4691mls
So now I guess every month I will have to log into my power company account TWICE - once to pay my bill, and a second time a couple days later to make sure the payment actually went through.  |
Quote:
Originally Posted by John F
Just curious, but are you using your banks bill pay or the electric companies site to pay?
It does seem very strange that a confirmation number is no help.
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The the "Log on to my power company account twice" comment seems to suggest it was the power company's own system, not the banks. If so, this is really outrageous, and you should do more than vent and rant here. If a customer service manager can't help you, then complain to your board of public utilities and anyone else who'll listen. Media consumer advocates, perhaps?
If it was in fact the bank's system, then of course it's not the power companies fault, any more than a check lost in the mail would be their fault, and the bank's confirmation number wouldn't mean anything to them obviously.
However the attitude of the rep you spoke to is a problem in either case. I find from experience that CSRs who are so concerned with telling customers how THEY want to be treated rather than being concerned about how they are treating the customer (you know, the person who it is their job to treat respectfully and serve?) are often the most incompetent and ill-informed CSRs. They seem to be so busying looking for ways to demand respect from you, that they have no intellectual capacity left for learning their company policies and procedures, nor do they think being informed and accurate in such matters is of any concern, compared to the task of making sure they themselves are not disrespected. So you might want to simply call back during a a different shift and speak to another rep or a manager who actually seems to care about serving customers. I would not be surprised if you found out that there IS a way to verify payments with their confirmation number after all.
ApK