[OtinG]

Its been over two weeks now since I called Apple to initiate a trade-in of my iPad Pro 9.7. I asked if I could take it to a nearby Apple Store location and was told no because of COVID-19 restrictions in place at their retail stores in my area. They directed me to their mail-in partner, Phobio. Phobio is the pokiest company I’ve ever dealt with. It took them a week to get me a mail-in kit in which to send them my iPad Pro 9.7. I dropped the same off at a FedEx facility that same day. A week later the shipment shows no movement nor even a deliver date. Calls to Phobio were useless and their attitude crappy as hell. I called FedEx and they said not to worry they had my package and would deliver it. They implied it just takes a long while. Seriously? It was shipping from Fort Worth to another location in Fort Worth about 15 miles away!

So over two weeks after initiating the trade-in process I still have no clue where my iPad Pro 9.7 is, perhaps an alternate universe, nor how much longer this crappy process will continue. Phobio and their attitude sux. And I’m angry that Apple CS lied to me when they said the entire process would take about 5 days to complete. I've read that trade-ins you take directly to an Apple Store are instantaneously. If you have that option, then good. If you have only the Phobio option then expect at least 3 weeks delay before you get the Apple Gift Card.

ETA: I forgot to mention that Phobio put this in their initial email to me: "Your quote is valid for 21 days from March 12, 2021. Please ship in your device soon." Hopefully they count the day it was shipped and not the date it arrives...