MobileRead Forums - View Single Post - Clara HD library overdrive books doesn't show up on kobo

erdos · 03-21-2021, 09:11 PM

i talked to Kobo customer support regarding the issue, they explained that this might be a compatibility issue. here's their reply:

14. it may be a compatibility issue
15. The compatibility error refers to a common issue where a book available at a public library has a ProductID that is different from the one we have at Kobo but the ISBNs are the same.
16. Because of this issue, the book won't sync over OverDrive and you t need to use ADE to sideload the book.

the books are checked out with web browser but some of them don't show up in Libby either.

03-21-2021, 09:11 PM	#4
erdos Enthusiast Posts: 33 Karma: 10 Join Date: Dec 2015 Device: k4, Kobo Clara	i talked to Kobo customer support regarding the issue, they explained that this might be a compatibility issue. here's their reply: 14. it may be a compatibility issue 15. The compatibility error refers to a common issue where a book available at a public library has a ProductID that is different from the one we have at Kobo but the ISBNs are the same. 16. Because of this issue, the book won't sync over OverDrive and you t need to use ADE to sideload the book. the books are checked out with web browser but some of them don't show up in Libby either.