The most common reason for the touch in the devices that use IR touch to stop working is because there is dirt under the bezel blocking IR beams. Carefully cleaning under the bezel will usually solve this.
Another common reason is not putting it back together properly. The IR emitters and sensors need to stick up above the screen behind the bezel. If they are not aligned properly, the touch will not work.
The other reasons are usually software. Doing a restart usually fixes it. Or a factory reset when it doesn't come work after that.
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