Thread: Kobo n289 Image
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Old 03-15-2021, 10:52 PM   #5
davidfor
Grand Sorcerer
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Posts: 24,905
Karma: 47303824
Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
Quote:
Originally Posted by Cootey View Post
This fatal release must have happened during one of the times I was away from this board. I’m glad you were able to help him.
If you want the history, there is a long thread about it. The first couple of pages discussed the symptoms and what was tried to fix it. The rest is lots of requests for images.
Quote:
Please tell me briefly about this Wi-Fi issue. I’ve been noticing mentions of it in different threads. I have an old Kobo Touch I’m trying to restore. In what way won’t it be able to connect to Kobo? The store, or worse, during the account setup? Are there workarounds?
About two years ago Kobo dropped all support for the WiFi and older ereader, the different tablets and most of the support for the Mini. Part of the reason appears to have been the need to update their servers. They needed to remove older security protocols as they were no longer considered to be secure. This means that any of the devices whose firmware was using those protocols would no longer be able to connect to the Kobo servers. For the WiFi, the last firmware didn't support it at all. For the devices starting with the Touch, there had been firmware updates to use the newer protocols. But, a factory reset would put these devices back to firmware that would not work. And that means that after doing a factory reset, these devices cannot be setup over WiFi until the firmware is update. Which is a bit of a Catch-22 situation as the first thing these devices do is update the firmware.

I believe that the Aura H2O is the oldest device whose factory reset can still connect to the Kobo servers to do the setup. That has firmware version 3.7. The change happened before then. Doing it as part of 3.0 would be a reasonable guess with the amount of changes that would have been needed.

Because of all this, the devices from the Touch to the Aura will need to be connected to a computer at some point to do setup after a factory reset. Either you use the Kobo desktop application, or you manually put newer firmware on the device.
Last edited by davidfor; 03-15-2021 at 11:02 PM.
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