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Originally Posted by nick84
Just tried that and after restarting the three dots reappear. I made up to 10 attempts I believe. It looks like someone have totally formatted it and removed OS.
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No, if it has gotten that far, then the OS is definitely installed and getting a reasonable distance into starting up.
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Forgot to mention the orange light flashes and the "reading" dots appear when kobo is connected to a PC or plugged to a charger. Once disconnected is freezes.
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That sounds like a dead battery. If things are happening when plugged in, but stop when you unplug them, the likely cause is the battery.
It could just need a factory reset. The method @DNSB doesn't always work as it requires the device to boot to a certain point. For the Aura, you can use the buttons:
- Charge the device for at least an hour.
- For the device to be off by holding the power button down for about 20 seconds.
- Hold the light button down and turn the device on.
- Release the light button when the screen changes or the power LED does.
All the steps are important. If it doesn't work, try again but hold each step a little longer. And it should work when plugged in.