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update
I spoke with sony and I need to fill in a freight form which they emailed to me and I faxed back. Said it will take 3-5 business days for a resolution but that will just be getting the money back. I need to reorder!!!
The customer service rep said that I should be given priority in the queue and free overnight shipping but as I need to completely reorder I have my doubts that anyone will care or know about it.
I'll post with my experiences.
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