Quote:
Originally Posted by tompe
I think this is wrong. It is very useful even if only one person is doing support. If it is up to one person to remember to do everything and not misplace emails then things will be forgotten.
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It would be easy to forget puting things in the bug traker, and the result in the end is just the same.
Flagging the e-mail on outlook is just a clik, so you do it even if you're too busy to take care of the problem on the moment. I don't think i've been forgetting e-mails since then. We don't have that much e-mails for support. The main point for not not forgeting things is order.