Quote:
Originally Posted by EowynCarter
Yup. I've taken the habit of flagging support e-mail.when they come by. But outlook is pretty much crap for this.
|
If you use bugzilla or some issue tracking program these problem will be avoided.
At our work the the support people (maye 4-8 persons) started using bugzilla or a similar program and the difference in perceived support level was very big. You get confirmation mail that your email have been received. And since the system probably nags the support people you get response much faster than you did before they introduced this system. And I cannot remember that any of my support emails have been forgotten.