|
Ugh, I was just told on Twitter again by their company to reach out to their customer service hotline.
As soon as it was answered, a man who was snappy answered and said you've already had this sent to our claims and already filed with Florida consumer, we received that new report yesterday, I will report you are not happy, and he wouldn't let me speak. He acts like I'm being unreasonable. I had no idea our number would be picked up immediately with all the details right when I said hello, so apparently they are receiving our complaints, but how am I supposed to know that?
The only thing WE know is they haven't called or emailed us at all, their insurance (which he told me they have nothing to do with) didn't actually investigate the car -- they only spoke to THEIR mechanics at THEIR shop to be shown oil all over the place -- and that the supervisor would be reaching out to claims and would get back to me. For all we know we have been ignored from the way they are acting, so how was I to know they were aware of us??
And it's been since February 15th they've had the car. He snapped you called us February 17 and we put it into claims. Okay.....but it's now MARCH 5. I don't want to wait too long to get this stuff done.
|