Quote:
Originally Posted by EowynCarter
They probably receive a lots of support E-mail. you know, i do support at work too, and forgeting E-mails happens, even with the best of intentions. However doing support might also be doing other stuff, thus, also have other things on his mind.
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Well, that do not happen if you are professional about it. You use some software to keep track of all support email and make sure you do not forget about them. That is especially important if you are a small company since then as you say people do other stuff also.