Quote:
Originally Posted by EowynCarter
Oh, some company do works on Saturday. Lot of them. Bookeen is too small for that. (French law say two days of rest per week.)
But then, i phoned bookeen at 19h30 in the evening, expecting to get an answering machine telling me the opening time, but then, i got an actual person.
They probably receive a lots of support E-mail. you know, i do support at work too, and forgeting E-mails happens, even with the best of intentions. However doing support might also be doing other stuff, thus, also have other things on his mind.
That too.
I'm surprised at how some say bookeen's support is bad, because they where quite effective in solving my problem. I guess it's a bit of the "unhappy people are more vocal than the happy one" symptom.
True, but you can speak about problem without insulting anyone. There is a big difference between saying "I had a problem with support taking a long time to answer" (true fact) "support is crap" (Not necessaryly true, because based on one experience).
What did you mailled them about by the way ?
|
Quote:
This has taken a wrong turn. Please stop insulting each other. We're all on the same boat.
I honestly don't want to hear another word of French and American mutual antipathies and stereotypes. Here we all are READERS and book ENTHUSIASTS.
|
Quite true.
dki, you should go on work in France for a while. you'll see the reality don't match what you think it is.