Oh, some company do works on Saturday. Lot of them. Bookeen is too small for that. (French law say two days of rest per week.)
But then, i phoned bookeen at 19h30 in the evening, expecting to get an answering machine telling me the opening time, but then, i got an actual person.
They probably receive a lots of support E-mail. you know, i do support at work too, and forgeting E-mails happens, even with the best of intentions. However doing support might also be doing other stuff, thus, also have other things on his mind.
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if your e-mails sent to Bookeen are in line with your comments here, it's no wonder you get no replies
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That too.
I'm surprised at how some say bookeen's support is bad, because they where quite effective in solving my problem. I guess it's a bit of the "unhappy people are more vocal than the happy one" symptom.
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People visiting the forum may read all opinions, and form better one of their own. If they only read peans, and niceties how they can have a true picture?
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True, but you can speak about problem without insulting anyone. There is a big difference between saying "I had a problem with support taking a long time to answer" (true fact) "support is crap" (Not necessaryly true, because based on one experience).
What did you mailled them about by the way ?