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Well, it's been longer than I thought.
I contacted OnyxBoox and they didn't answer for two weeks. Or so I thought. When I was looking for the original email to forward it to them I found out that they had answered in the same day and my email provider had flagged the message as spam.
So, I replied with the info they needed, they replied again within a day and today I've sent the device to their repair center in Poland because it's under warranty.
Up until now it's been a painless experience, they seem professional and didn't try to dispute my claims. I will continue updating this thread.
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