[mand]

I submitted a ticket nearly 48 hours ago and have only had the auto email acknowledgement. This problem is seriously affecting my use of the iLiad. (I've also got a list of more minor questions to ask one at a time!) How long would you expect to wait for them to come back to me?

I can't phone Germany.

In case someone here can answer sooner, this is my question:
When connected by usb, the pc hangs. At first this happened after the iLiad had been connected for a while, and not every time. Today it happened when i'd only had time to move half a dozen text files off the iLiad. So tonight i can't load files onto the iLiad, nor free up space by moving files off it.

First the iLiad folder (open in Windows) freezes, the pointer showing hourglass when over that folder, but i can still do other things on the pc. Eventually i use Windows Task Manager to close that folder, and the whole pc freezes - blank screen (same colour as my Desktop is normally but no icons, taskbar, or anything). Sometimes i can recover the pc by using Task Manager to open a different folder from the hard drive, but sometimes have to reboot.

Usually after this, the iLiad screen continues to show 'connected to pc', but touching a button or the flipbar often recovers it without having to startup again.

I have iLiad Book Edition with software 2.12.1. Not using the companion software as it is easier to drag+drop between folders. The iLiad is fully charged.


I miss my easy-to-use iLiad!