Yep, I definitely have already returned it
Ended up placing another order on the Walmart website.
I'm located in the United States so no Indigo/Chapters/Coles for me
I was about to order it on the Kobo website but hearing some things around long shipping times and sometimes hard to reach customer service for returns. While I dislike Walmart, at least returns are quick and shipping is as well.
It came in a plastic bag, not even a bubble mailer. So not kind of shock absorption. And since the actual Libra H20 isn't protected very well in the box, I think it was probably crushed with larger packages during the shipment.
I forgot to mention that I took a quick video of the sound. If you want to hear a creaky Libra, take a listen below:
https://youtu.be/-VDP3pR3T7Y