FWIW, I just put up a book on my Kindle 2 (The Consolations of Philosophy, by Boethius, which I downloaded from Mobileread), turned a few pages, and turned my Kindle 2 off (held power button 5 seconds until I got a blank screen). When I turned the Kindle on again, I was at the last page I'd read in the book.
I think this "loosing one's place when turning the Kindle off in the middle of the book" is atypical. It might be worth checking Amazon customer service again: I get the impression that some of them are more informed than others.
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