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Originally Posted by scotty1024
Customers call in to get their problems fixed. They like to hear "That will ship Oct 17 Sir" or "I was able to get the shipping re-billed at $18 Sir."
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In my country (maybe in Italy and Portugal, too, dunno), phone assistants are not there to get customer's problems solved. They are there to make customers believe problems are their fault, and to make them stay in the same ISP, not to return products, etc.
I honestly can't think of them as saying "sir". It's typical of them to get angry at customers when they are not treated with the utmost respect.