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Do you mean it doesn't install, or you can't log into your library, or that you can login but can't borrow books, or that you can borrow books but it doesn't open them, or that it opens a book, but it's messed up?
I can't test it yet on anything as the libraries here are closed from the 28th Dec 2020 and I need a PIN as well as my library barcode. I have no memory of a PIN and never used one in the libraries. There is a PIN reset, but that requires that the library has your email address. The error suggests I don't have an email on file. So I've emailed the main library asking.
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