Quote:
Originally Posted by Question Mark
I don't think it was luck that your device showed up. I rather expect any device ordered from their webstore would eventually show up. If not, one could always get one's money back through one's credit card.
What I don't believe is that the order would show up any earlier if you ordered your device through them because they don't seem to ship the devices themselves.
A number have people on this forum have ordered products from them thinking that, because they are based in Canada, the devices will ship from Canada. That would usually make the delivery time much quicker. It would also mean that Canadian residents would not have to pay any duty if they were being shipped from Canada.
However, those people who ordered devices from them were surprised to learn that their products were shipping from China and that they would be subject to duty.
Allowing people to think that their devices are "in stock" in Canada and shipping from Canada is a bit deceptive. They could easily state in the product description or in the check-out process where a device is being shipped from so that there would be no surprises. They don't. Instead, they have a link where they bury information that devices may ship from outside Canada and incur duty or customs fees. Not a reputable business practice.
I also wouldn't want to deal with people who ran such an unethical crowd funding campaign on Indiegogo. It was quite shocking.
Although they did bring two devices to market and although some backers did receive their devices, their campaign was eventually shut down by Indiegogo following many complaints by backers. They then started selling their devices from their own webstore while backers continued to wait. Years later, there are still backers posting in the comments section of their shuttered Indiegogo campaign page stating that they have still not received any device or refund from Good eReader. And yet Michael has boasted about selling thousands of the devices. Truly shocking. These are not people who deserve to be supported.
If you would like to know more, check out the comments section for this article from Teleread: https://teleread.org/2018/04/29/good...g-orders-wait/ |
Wow, truly disgusting behaviour on their part.
I placed an order with them, but then happened upon their trustpilot page and immediately cancelled. They gave me a partial refund, but did not pay back shipping (the item obviously hadn't shipped) and did not answer my questions about why either.
They seem about as trustworthy as a random vendor on Aliexpress.
But this crowdfunding business really takes it to a whole new level. It's not only shady business practices (as in stating that you have a Canadian warehouse, but actually shipping from China) but a pure scam. Hopefully, they'll go out of business soon if they don't clean up their act.