MobileRead Forums - View Single Post - Clara HD

Cactus Chef · 01-03-2021, 11:45 PM

Usually when my Kobo is low on power, it will warn me that it's running low and to charge it. But on at least three separate occasions, I've had the thing completely die on me (e.g. the screen froze until I plugged it in), even though the battery had been at 50% or so when I last put it to sleep. When it happened two weeks ago I inadvertently factory reset the damn thing because I held the power button too long, which sucked, but I figured maybe that would at least resolve the freaking screen freezing problem.

No such luck. It happened again today, and I now have proof that something is very wrong here, because the frozen screen clearly indicates that it had 50% power when it inexplicably died.

Attachment 1: Kobo device completely frozen when I picked it up off my bedside table and lifted the official sleep case lid. I last used it maybe twelve hours ago this morning. You can see from the battery indicator icon that it was at least at 50%.

Attachment 2: Kobo device after it died and I plugged it back in. The device rebooted, the screen refreshed, and as soon I was able to interact with it again, I checked the charging status, and it was down to 15%.

I'm not sure what else I can do to troubleshoot here. I let the device fully discharge a couple of times in the past in the hopes that it would help calibrate the battery, but others advised that this was bad for the battery in the longterm, so I stopped. But this keeps happening, and it's getting incredibly frustrating, as I'll be sitting down to read a bit before going to bed, and then find my device dead.

Does anyone have any suggestions or next steps for this? My device is more than a year old at this point, so it's likely out of warranty. Will Kobo do anything for me if they deem the battery defective? I would've previously been concerned about losing my reading stats and side-loaded books and such, but since the inadvertent factory reset already happened, I don't have much to worry about in that department anymore. I just want the damn thing to work properly.

01-03-2021, 11:45 PM	#1
Cactus Chef Fanatic Posts: 586 Karma: 7058832 Join Date: Apr 2019 Location: East Coast, United States Device: Kobo Sage, Kobo Clara HD, Galaxy Tab S5e, Kindle 4th Gen	Clara HD - Battery Indicator Inaccurate Usually when my Kobo is low on power, it will warn me that it's running low and to charge it. But on at least three separate occasions, I've had the thing completely die on me (e.g. the screen froze until I plugged it in), even though the battery had been at 50% or so when I last put it to sleep. When it happened two weeks ago I inadvertently factory reset the damn thing because I held the power button too long, which sucked, but I figured maybe that would at least resolve the freaking screen freezing problem. No such luck. It happened again today, and I now have proof that something is very wrong here, because the frozen screen clearly indicates that it had 50% power when it inexplicably died. Attachment 1: Kobo device completely frozen when I picked it up off my bedside table and lifted the official sleep case lid. I last used it maybe twelve hours ago this morning. You can see from the battery indicator icon that it was at least at 50%. Attachment 2: Kobo device after it died and I plugged it back in. The device rebooted, the screen refreshed, and as soon I was able to interact with it again, I checked the charging status, and it was down to 15%. I'm not sure what else I can do to troubleshoot here. I let the device fully discharge a couple of times in the past in the hopes that it would help calibrate the battery, but others advised that this was bad for the battery in the longterm, so I stopped. But this keeps happening, and it's getting incredibly frustrating, as I'll be sitting down to read a bit before going to bed, and then find my device dead. Does anyone have any suggestions or next steps for this? My device is more than a year old at this point, so it's likely out of warranty. Will Kobo do anything for me if they deem the battery defective? I would've previously been concerned about losing my reading stats and side-loaded books and such, but since the inadvertent factory reset already happened, I don't have much to worry about in that department anymore. I just want the damn thing to work properly. Attached Thumbnails