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Suppose you need certain control options, screen sizes, e-ink, screen reader software, etc. I don't need screen readers, you may not need e-ink, etc. But a lot of people will need something similar.
You finally find a combination that more-or-less works for you. You buy a book, and find it doesn't work with these. Should you repair the book or request a refund?
Is it different if it's just incompatible formatting, like a dmm-free pdf which relies on layers and newer image formats?
Is it different if you can read it when you buy it, but due to illness or injury, you can't keep reading it without switching to another format and/or another device? A bit late to ask for a refund!
If readers have to request refunds and stop buying some ebooks, instead of repairing them, that doesn't help the authors, or the publishers, or the readers.
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