Quote:
Originally Posted by Rev. Bob
Not a Kobo problem. The URL Link/ACSM file is not the book itself, but a “ticket” that ADE redeems through one of Adobe’s servers to validate the purchase and allow you access through the copy protection. As your error message says, ADE’s having trouble talking to the server to manage that process.
The easy but frustrating answer is to wait a couple of days, redownload a fresh ACSM file from the retailer, and try again. If you’re impatient and have access to a VPN, you might try virtually relocating to a different country and see if that connects you to a different server that is working better.
I see you’re in Australia. Any natural disasters or other known infrastructure disruptions going on?
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Thanks again Rev. Bob. I thought I should post an update in case others have this problem, which seems to have been around for a while with ADE. It turned out that we had to deregister and then reregister ADE on the computer in order to get things working again. My resident techie (AKA my husband) found a couple of helpful websites, and I thought the links might help in case others have the same problem:
Deauthorising <
https://support.ebooks.com/hc/en-gb/...s/115001588846 >
Authorising <
https://support.ebooks.com/hc/en-gb/articles/204965929 >