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Maybe somebody has already mentioned this and I overlooked it while I was going through all the responses - when I first got my Kindle2 my computer wouldn't recognize it either. I did call customer service and the tech I talked to worked with me for over an hour trying to get the problem solved but to no avail. He gathered all the information off my Kindle and promised to have somebody call back within a couple of days.
To make a long story short before anybody had a chance to call me back I was faced with a situation where I had to do a complete "Recovery" on my computer and reload the OS. Believe it or not this solved all my problems with the Kindle.
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