Thread: Kobo Bug thread
View Single Post
Old 12-28-2020, 01:48 PM   #1318
Rev. Bob
Wizard
Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.Rev. Bob ought to be getting tired of karma fortunes by now.
 
Rev. Bob's Avatar
 
Posts: 1,760
Karma: 9918418
Join Date: Feb 2013
Location: Here on the perimeter, there are no stars
Device: Kobo H2O, iPad mini 3, Kindle Touch
Quote:
Originally Posted by Bookpossum View Post
However when I hit the URL Link to open the book in ADE, I keep getting a message:

Error getting licence. Licence server communication problem: E_ACT_NOT_READY

I have tried redoing the download of the URL Link a couple of times, but the problem continues.

Any thoughts or suggestions please?
Not a Kobo problem. The URL Link/ACSM file is not the book itself, but a “ticket” that ADE redeems through one of Adobe’s servers to validate the purchase and allow you access through the copy protection. As your error message says, ADE’s having trouble talking to the server to manage that process.

The easy but frustrating answer is to wait a couple of days, redownload a fresh ACSM file from the retailer, and try again. If you’re impatient and have access to a VPN, you might try virtually relocating to a different country and see if that connects you to a different server that is working better.

I see you’re in Australia. Any natural disasters or other known infrastructure disruptions going on?
Rev. Bob is offline   Reply With Quote