I was uploading books on my Libra from iPad Pro and when disconnecting, the screen froze to the “connected and charging” screen. I held the power button for 10 seconds as mentioned on the website and now it’s a blank screen with the white light flashing (just above the buttons on the face of the device). When I hold the power button for 10 seconds the flashing light goes away. when I hold it again, the screen kind of blinks like it wants to power up, but then goes blank again and white light flashes. Kobo says to leave it on charge for 1h, which I did and it is still not responding. They are doing maintenance so their phone lines aren’t available.
Is it dead? What happened ? What can I do?
I think that my only option left is the hard reset which id really like to avoid since I’ll be losing everything on my device.