Quote:
Originally Posted by Hitch
I've had exactly this happen. I have a personal email account that is woefully neglected, as 99.99% of my email comes in to my business. And yup, my bank sent me an alert (to my smartphone, which I've told them umpteen times does not work inside my home, due to a cell reception dead spot and) to my email. Did I see either? Noooooooooooo, I did not.
And what happened? A whole boatload of issues when they locked the account. RIGHTLY, as it happens, mind you. It was an identity thief testing the account to see if smaller transactions went undetected--which was, inconveniently, followed by my own transactions at unfamiliar-to-the-bank vendors. (sigh).
It's inconvenient and infuriating when it happens, (3x for me), but they saved my ass.
Merry Christmas and Happy Boxing Day, for those who celebrate same.
Hitch
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A few years ago a number of items I would never buy (women's clothing and cosmetics) were charged to one of my cards at a store and location that I would never go to - IIRC it was over $3,000.
The bank's fraud system picked them up, stopped payment, and blocked my account etc - I can't recall if they sent an SMS or an email - anyway it was sorted out very effectively. It might have been when I had a shirt pocketable mobile phone
What surprised me on this occasion was that the teller had to wait for an hour to have her call answered. I would have thought the tellers would have a priority queue to service their calls. Apparently not, their calls to the fraud team are placed in the same queue as Joe Public calls.
In a previous life I project managed call centre system integration projects for a couple of global financial institutions, so I know what an ACD system can do. Maybe the VOIP script-kiddies skipped those lessons
I just remembered my shirt pocket phone had a removable battery, I kept a couple of fully charged batteries on the shelf <sigh>
BR