Quote:
Originally Posted by cc_in_oh
In that case maybe not altogether unreasonable to block account, though their process could benefit from some streamlining...
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I've had exactly this happen. I have a personal email account that is woefully neglected, as 99.99% of my email comes in to my business. And yup, my bank sent me an alert (to my smartphone, which I've told them umpteen times does not work inside my home, due to a cell reception dead spot and) to my email. Did I see either? Noooooooooooo, I did not.
And what happened? A whole boatload of issues when they locked the account. RIGHTLY, as it happens, mind you. It was an identity thief testing the account to see if smaller transactions went undetected--which was, inconveniently, followed by my own transactions at unfamiliar-to-the-bank vendors. (sigh).
It's inconvenient and infuriating when it happens, (3x for me), but they saved my ass.
Merry Christmas and Happy Boxing Day, for those who celebrate same.
Hitch