Quote:
Originally Posted by Jim Lester
I'm sorry for you frustrating experience. There is no phone support offered for Digital Editions (or other "free" products Reader, Flash, etc...), and our phone support is dismal in handling these situations. We have both explained to them patiently that they should forward all such requests to the Customer Service web portal ( http://www.adobe.com/support/digitaleditions ) and then metaphorically slapped them around when that didn't take.
It's very frustrating as a product team to not have your support staff, support you. |
Wow, that sounds about as frustrating as MY job. Bless your heart. Well, it was frustrating for us, too, at the time, but Chris's school has since replaced Adobe as a vendor of textbooks, in part because of the frustration over too many activations and the problems with getting them reactivated.
I'm not, however, sure we're talking about the same thing. Is there a different sort of DRM for professional and textbooks? Because I got the impression that Chris had gone to the Customer Service portal first, and told to call support from there.