Quote:
Originally Posted by Catlady
I am holding a BIG grudge against LG, because the one LG TV I owned died almost immediately after it was out of warranty--not just died, but died somewhat spectacularly, with smoke coming out it; turned out I was not alone in having a problem with that model. It soured me on LG for all time.
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I am cautious with them for TV's myself. I've had great luck with anything computer or portable air conditioning, but my brand new TV from them had the screen go out within 4 months. It was a pain to get it repaired. They required receipts and objected to the Walmart receipt I had because it did not have full store information at the top - I told them I cannot help how Walmart designs their receipts -- it was a print out from Walmart customer service since I lost the original receipt, and those look different.
Either way, they said they no longer have a repair center in my area, so I had to drive to meet their rep in the closest city, which is Sebring. One hour and 27 minute drive one way, and that's if there isn't a traffic jam on the interstate.
Their tech worked from home and did not have a property he liked people coming to, so he did all these exchanges at the local Fedex office in the front of the building. Yes, I kid you not. It's uncomfortable to have your large TV to a stranger in front of Fedex with the reassurance they really will bring it back and have you wait in from of the Fedex building again someday.
He was legit, but it took a few weeks since the whole screen had to be replaced - said it was a glitch the screen must have been bad when putting it together. With the trip distance each way calculated in, and having to return to Sebring and drive back weeks later when getting the TV, it was a trip total of driving for (I'm going to round from 1 hr 27 min to 1 hr 30), with four trips, we have to put in
six hours of driving time to get the TV fixed under warranty. It's outrageous. If we didn't have a way to get up there, even though under warranty, they told us it could not be fixed because of their service of the area. And they didn't allow it to be shipped.
/rant over - but on the good side, the TV with the new screen has been going strong for years now.