MobileRead Forums - View Single Post - Glo Windows 10/Glo Connection errors

VirgoGirl · 12-04-2020, 10:33 AM

Hello!

In the past 2 years, I've noticed an increase in the number of "card errors" Windows 10 is throwing up at me from my Kobo Glo micro USB card, and several times in the previous week I've had the computer actually drop the connection while attached to the computer - Calibre sends up a "Error in communicating with device" message and then the device "reloads" in Windows 10, causing a card error again.

I always use one of the two 3.0 USB slots on my computer, leaving the 2.0 one permanently for my wireless mouse adapter. Thinking that maybe all the recent updated to my USB drivers that both Dell and Microsoft have been sending me have outpaced my reader, I plugged my reader into the 2.0 slot and have had no problems so far - I've tried it three times, and by this point with the other slots I'd have had problems.

I'm wondering if the reader can't handle the USB upgrades as it's from 2014 (or earlier as who knows when it was built). The firmware running on it is 4.15.12920 (5/27/19), but I REALLY REALLY don't want to have to update the version as I found that when they "fix" one thing they break something else in the software. I'm used to the quirks of this one.

Has anyone else noticed issues with their previously stable USB/Kobo connection? Everything else I use in those ports is fine, not dropping the connection, only the Kobo.

12-04-2020, 10:33 AM	#1
VirgoGirl "Why is it doing that?" Posts: 322 Karma: 725344 Join Date: Sep 2011 Device: Black Kobo Touch & Glo, responsible for 2 PaperWhites	Windows 10/Glo Connection errors - USB drivers? Hello! In the past 2 years, I've noticed an increase in the number of "card errors" Windows 10 is throwing up at me from my Kobo Glo micro USB card, and several times in the previous week I've had the computer actually drop the connection while attached to the computer - Calibre sends up a "Error in communicating with device" message and then the device "reloads" in Windows 10, causing a card error again. I always use one of the two 3.0 USB slots on my computer, leaving the 2.0 one permanently for my wireless mouse adapter. Thinking that maybe all the recent updated to my USB drivers that both Dell and Microsoft have been sending me have outpaced my reader, I plugged my reader into the 2.0 slot and have had no problems so far - I've tried it three times, and by this point with the other slots I'd have had problems. I'm wondering if the reader can't handle the USB upgrades as it's from 2014 (or earlier as who knows when it was built). The firmware running on it is 4.15.12920 (5/27/19), but I REALLY REALLY don't want to have to update the version as I found that when they "fix" one thing they break something else in the software. I'm used to the quirks of this one. Has anyone else noticed issues with their previously stable USB/Kobo connection? Everything else I use in those ports is fine, not dropping the connection, only the Kobo.