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Fictionwise is a great company. I got an offer from them to sign up for one year of the Buy Club and they'd put half the cost back into my Micropay account. So I did, and the 50% rebate didn't show up. I sent them an email, got a response back apologizing for the problem and letting me know it was fixed. Absolutely great as far as I'm concerned. When you've only got 5 employees, there's a great deal of ownership in the problems they're presented with, and I'd be surprised to hear any problems going unsolved there.
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