Quote:
Originally Posted by BiliBug
Supposedly, they learned from this and created new processes to deal with similar future situations. I do not believe that there has been a similar complaint since.
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I remember it happening twice, less than 2 years apart. But I don't recall it happening since. Once with apologies and fixes for the customer (that didn't happen) is oops. Twice and I cross them off my list permanently. It doesn't help that they promised both times that it would never happen again.
They should have fixed it by pulling money from the illegal vendor and then purchasing rights from the correct vendor, all behind the scenes without affecting the customer. Instead, they reached out into people's devices and deleted books (and the accompanying user written notes) and never replaced them. Not something I want to own.
If they had deleted books from people's accounts but left them on the devices, I'd forgive them.