Quote:
Originally Posted by db105
I wouldn't be so sure of that. It would be very bad publicity, but it's surprising the amount of abuses customers will put up with in the name of convenience. After all, it didn't kill sales when Amazon deleted books purchased from them from users' Kindle devices: https://www.nytimes.com/2009/07/18/t.../18amazon.html |
In fairness, it revolved around a legal issue that was poorly handled. The provider of the books did not have distribution rights, so Amazon had to terminate sales. However, there should have been both notice and a better resolution for customers than just deleting it from their devices.
Supposedly, they learned from this and created new processes to deal with similar future situations. I do not believe that there has been a similar complaint since.