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Originally Posted by pking36330
I followed ALL of their procedures, read and re-read their FAQ and Help summaries and after many unsuccessful tries, finally resorted to sending a email from their support page. I wasn't expecting immediate resolution (even though I wanted immediate resolution, I bought the book to read today during travel).
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They are a reputable company, with many happy customers, but they are also a small company and only have 5 employees. The BlackBerry reader is new, and the
Blackberry for eReader FAQ does not really give many details:
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I downloaded an eBook but am having trouble unlocking it.
First, make sure you are using the correct unlock information. Log in to your eReader.com or Fictionwise.com account (whichever one you bought the eBook from) and go to your bookshelf. You will see your billing name and the last four digits of the default unlock card listed next to every Secure eReader eBook.
Remember that your unlock name must be exactly as listed there, including middle names, middle initials, etc. This is the most common error when trying to unlock. Also make sure you are using the same credit card as listed on the website. The website displays the last four digits for security reasons but you must of course type the entire card number in to unlock the book.
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The iPhone version seems to be a bit more user friendly (it fills in the unlock name for you, which is probably the error prone part). I think you need to enter the credit card number with no spaces. The iPhone FAQ includes screenshots, but not screenshots of the credit card unlocking process.