MobileRead Forums - View Single Post - Desktop App HELP with authorising DRM'd epub buys

anacreon · 11-22-2020, 10:15 AM

As I wrote earlier, I recently changed emails in Adobe, Kobo, Fnac, and it was quite a hassle. But it turns out a disaster, because when I installed ADE 4.0 (ADE 2.0 had weird problems) on a PC (the Surface Book 1 I just reinitialized,) I couldn't open an .acsm. I couldn't authorize ADE with my present email/password, nor the former ones. I can't use the Sony app anymore either. If there is no solution, I give up on the hundreds of epubs I bought before (most are in Calibre anyway), but what can I do for future buys?
I know this is not directly a Kobo problem, but it is a problem for all epub buys.
Is there any app other than ADE? ADE says no problem changing, just see their customer services, but there is none visible on their site.
Does anybody know how to contact them? Is there any other app for authorizing - which would better?
If there is none other, that would be seriously abuse of dominant position.

11-22-2020, 10:15 AM	#1
anacreon Guru Posts: 978 Karma: 3475832 Join Date: May 2012 Location: France Device: Elipsa, Sage, Libra 2	HELP with authorising DRM'd epub buys As I wrote earlier, I recently changed emails in Adobe, Kobo, Fnac, and it was quite a hassle. But it turns out a disaster, because when I installed ADE 4.0 (ADE 2.0 had weird problems) on a PC (the Surface Book 1 I just reinitialized,) I couldn't open an .acsm. I couldn't authorize ADE with my present email/password, nor the former ones. I can't use the Sony app anymore either. If there is no solution, I give up on the hundreds of epubs I bought before (most are in Calibre anyway), but what can I do for future buys? I know this is not directly a Kobo problem, but it is a problem for all epub buys. Is there any app other than ADE? ADE says no problem changing, just see their customer services, but there is none visible on their site. Does anybody know how to contact them? Is there any other app for authorizing - which would better? If there is none other, that would be seriously abuse of dominant position.