Quote:
Originally Posted by phenomshel
Calling Adobe and explaining the situation to get them to reset the activations on the textbook turned out to be an exercise in frustration. Hours long hold times, people who don't speak English as a first language, and one person flat out called him a liar. There IS no unregister/re register with these, either.
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I'm sorry for you frustrating experience. There is no phone support offered for Digital Editions (or other "free" products Reader, Flash, etc...), and our phone support is dismal in handling these situations. We have both explained to them patiently that they should forward all such requests to the Customer Service web portal (
http://www.adobe.com/support/digitaleditions ) and then metaphorically slapped them around when that didn't take.
It's very frustrating as a product team to not have your support staff, support you.