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Old 11-12-2020, 06:58 AM   #7
rantanplan
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Posts: 852
Karma: 11003000
Join Date: Nov 2019
Location: Wuppertal, Germany
Device: Kobo Sage, Kobo Libra 2, Boox Note Air 2+
Quote:
Originally Posted by cstross View Post
Mine arrived 3 hours ago and I'm furious.

Despite making a big selling point of Android 10 and Google Play, when I try to connect my google account, I get a warning that the device is not Play Protect certified -- and the google account configuration fails (with a message to contact the device manufacturer).

I applied the latest OS update first, so I suspect someone at Onyx has screwed up big-time here. No Play support means the included Play Store app simply won't load or allow me to install anything.
You'll have to go to Settings -> Applications and activate Google Play at the bottom. Follow the steps described there and wait for 10-15 minutes (it has to update on Google's side). Afterwards restart the device and the Play store should work fine.
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