Quote:
Originally Posted by Rellwood
I don't know if it was just me, but I had complained about their Prime Video on ROKU platform because it sucked big time. For years, you couldn't scan forwards or backwards, and you couldn't pause and see what you paused, the picture would be dark. Remember (if you're old enough) using cassette tapes and having to push the ">>" button, then push the play button and that's how you know where you are? That's how Amazon made you watch your movies. If you wanted to go back a couple of seconds, you really couldn't.
So, like I said. Make sure it's on the chat feature, because then it's written down and can be emailed, and sent to whomever needs to read it.
Be clear, concise, what is the problem, how does it affect you and your ability to use or work with Amazon, how does fixing it help, what needs to be fixed, what is the desired outcome, and finnally, play up all the ways Amazon looks good or bad and how the changes or lack of changes will affect yours, and others decisions about going to Amazon.
Problem: Author names are being changed to email addresses
Solution: Go back to setting the author as the author
Why: You cannot sort or find books or docs that don't have the proper author
Why Amazon needs to change this: They will lose customers in droves if they have to send their books and docs to another device that isn't a Kindle. IE. Nook, KOBO, etc. They will stop using Amazon to buy their books since it makes no sense to buy from Amazon but send books and docs to another service if the Kindle won't allow them to show the author.
Amazon does not have the monopoly on books. Smashwords, individual authors, publishers, etc. they all sell books. KOBO, Walmart, Barnes & Nobel, all have devices and "cloud" services.
Anyow, if you want to be extra - ask them to stop forcing us to email books author LN, FN if we want them to be author sorted on the Kindle but only show the author last name in Content and Devices.
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The thing is Amazon is incentivized to fix the Roku app problem since that can mean you stop subscribing to Prime.
The Kindles exist to sell you ebooks or get you to subscribe to Kindle Unlimited. With frequent sales and extra discounts, they're practically giving those devices away at cost.
If you only use the Kindle to read ebooks purchased from other sellers and upload to Amazon's free cloud service, there's really no incentive for them to fix it.
I'm going to guess that the vast majority of Amazon's Kindle customers buy their ebooks from Amazon so for them, this isn't a problem.