Quote:
Originally Posted by 4691mls
Hitch, it sounds like you have done everything possible to come up with clear, easy-to-follow instructions. It must be incredibly frustrating to put all that time and effort into making it as easy as possible, only to find people think it should be even easier!
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I wish I had back all the dental enamel that I've ground off. I mean, we get folks that ask us for print layouts (typically in PDF format) and ebooks (MOBI and ePUB) and then, when we send them the ebook files, we'll get an email back saying "can't you send it to me in WORD, so that I can open it?"
I'm like,
blankety-blank, what the hell did you hire us for, then? If all you wanted was someone to give you a Word file...and we
WARN them. we tell them,
upfront, in our T&C that they're going to have to download files, install programs (typically, in order to access/see their eBooks), etc. We give them the T&C
before they sign up with us, not after. We don't spring it on them.
Like the guy that emailed me
80x. Literally, 80x. He kept
insisting that we'd sent him corrupted files. In the
first email reply to him, I told him, do NOT drag-drop the "file attachments" to your desktop; those are secured links TO files, not actual files. Right? He couldn't get the "files" to open; he went to Apple support--which told him,
OH YES, the files WERE corrupted! (they weren't) and so on and so on. I
finally had to make a video, on a Mac, to show him that by drag-dropping the files to his desktop--which I told him repeatedly to NOT DO--he was corrupting the files. That by simply clicking "download" on the secured links, by MAGIC, they opened.
Did I get even a hint of an apology? After wasting my time with 80 accusatory emails? EIGHTY? Making me make videos, just so he'd NOT do what I told him NOT to do? Nope.
I honestly don't know
how to make it easier. I mean, people don't understand that computers aren't magic; that if you don't have a program for X, it won't bloody open. It's...it's vexing at best.
Hitch