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On at least one occasion, I've done a numbered question list-- And they STILL ignored all but the first. That's part of my objective evidence that the fault belongs with the user, not the tool.
At a previous company the bosses were notorious for reading only the first line of email, and some folks used it to good effect. Like, if they had to inform the bosses of something but they really wanted it done before the bosses could say no, they'd send an email with some innocuous first line question, and the bottom would say "Also, I'm doing x, then I'm leaving early. Let me know if you have any problem with that." When the bosses would ask why the heck they did x, they'd say "I told you about it in that email you replied to, remember?"
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