Quote:
Originally Posted by LCIII
It's good to hear some positive feedback about the Nook and B&N's customer service. Of course, I'm equally concerned about Kobo's support being a "horror show."
|
I did qualify it for the case of a faulty device. Returns/exchanges with Kobo can be fraught, involving back-and-forth communications and pictures of the device and frequently the customer’s picking up the freight. It’s why it’s probably a good idea in the US to order from Walmart when possible; if the device is problematic out of the package, it’s an easy return/start over.
But as with B&N, I’m not condemning Kobo out of hand as a look under my avatar should show.