Quote:
Originally Posted by JSWolf
That's a good idea. But to be honest, if Dell and HP actually knew what they were doing, they would remove the system drive and put in hard drive to play with to check if the problem is software or hardware. Destroying the data on a user's hard drive is very bad practice since most people don't know about backups.
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You know that and I know that but it seems many service departments are more about pushing the devices through rather than doing the job properly. I will admit that Lenovo has a big warning notice in the box they ship you to return the device for repair warning you to backup your hard drive before placing the device in the shipping box. The linked web page goes from you can still boot the device to removing the hard drive and making an image backup. Still people who would not read it but at least they tried.