@fgols: Have you tried to do a factory reset? Try the last method on
https://wiki.mobileread.com/wiki/Kobo_Reset:_Mini.
If that doesn't work and you need an image, you need to enable Private Messaging. This is in the "Edit Options" of the control panel. If this isn't there, it has to be added somehow. You can try posting in
https://www.mobileread.com/forums/sh...d.php?t=319819 to ask it to be enabled, or contact a moderator.