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What was the issue and was the response?
Obviously I don’t expect word for word at this point but something beyond “absurd” would be nice.
I suspect that those surveys are internal use only since anyone with a smidge of critical thinking would see that a company reviewing their own CS is open to suspicion. Which just means the reps didn’t want to get a bad review from you and have to deal with the fall out. Not that this isn’t a problem just a different one than you speculated.
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