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davidfor · 09-14-2020, 08:58 PM

It sounds like you managed to do a full factory reset. That means that the device is back to the stock firmware it left the factory in. Which is probably the problem.

Early last year, Kobo had to remove support on their servers for older security protocols. This is because they are no longer considered secure. The problem with this is that the older firmware only has support for these protocols, not the newer ones that Kobo still supports. And it means that for the older devices, when they are factory reset, they cannot connect to Kobo's servers over WiFi to do the setup.

Kobo still supports these devices using the desktop application, so it is normally possible to do the setup that way. Or, to manually install an updated firmware before doing the setup. Unfortunately, both of these need a working USB port.

You could try to take the SD card out and put the firmware update on the card directly. If you use a MAC or Linux, this will be fairly easy. Either of these will allow you to mount the books partition and access it. Windows is a problem. It doesn't like removable media with multiple partitions on it. I don't know if there is a way to mount the partition that allows you to update it. You can use a Linux live boot USB stick to run Linux and use that to access the card.

09-14-2020, 08:58 PM	#2
davidfor Grand Sorcerer Posts: 24,905 Karma: 47303824 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	It sounds like you managed to do a full factory reset. That means that the device is back to the stock firmware it left the factory in. Which is probably the problem. Early last year, Kobo had to remove support on their servers for older security protocols. This is because they are no longer considered secure. The problem with this is that the older firmware only has support for these protocols, not the newer ones that Kobo still supports. And it means that for the older devices, when they are factory reset, they cannot connect to Kobo's servers over WiFi to do the setup. Kobo still supports these devices using the desktop application, so it is normally possible to do the setup that way. Or, to manually install an updated firmware before doing the setup. Unfortunately, both of these need a working USB port. You could try to take the SD card out and put the firmware update on the card directly. If you use a MAC or Linux, this will be fairly easy. Either of these will allow you to mount the books partition and access it. Windows is a problem. It doesn't like removable media with multiple partitions on it. I don't know if there is a way to mount the partition that allows you to update it. You can use a Linux live boot USB stick to run Linux and use that to access the card.